United Arab Emirates
Frequently asked questions
About the Service
What is Online Banking?
Why should I choose Online Banking?
Do I have to pay for using this service / Is there an extra charge for this service?
Is this service available 24-hours?
Can I access the service from overseas?

Security
How secure is this service / How safe is my personal information going through the service / What security measures are being used by this service?
What is encryption and how is it used to protect my information?
How do I activate Secure Socket layer (SSL) Version 3.0?
What are cookies and how are they used for this service?
What precautions can I take for this online service?
What should I do if I suspect that there are unauthorized transactions on my account?
What precautions should I take when using shared/public PCs for this service?
How do I safeguard and protect my password?

Application for the Service
Who can apply for this service?
How do I apply for this service?

Log-in
What is my ID and password for log-in?
Can I use my ATM PIN to log-in? Or use my Phone Banking PIN.
What happens when my ID is invalid / What should I do if I have forgotten my ID/password?
Can I change my password?
What should I do if I suspect that my password has been stolen or exposed to others?

Account Information
Can I see a summary of my accounts?
Can I view the transactions belonging to all my accounts?
How far back can I view my transaction history?
Can I download and save my account information and latest transactions?
What is the use of the Mail Box in the Personal Homepage?
Can I use the Mail Box to send email to my friend?
Can I delete message from the Mail Box?
How long do messages remain in the Mail Box?

Funds Transfer
What kind of funds transfer can I do in this service?
Do I need to pre-register my accounts before I can use the funds transfer facility?
How do I pre-register my 3rd party Standard Chartered accounts and other bank's accounts?
How long do I need to I have to wait after I have pre-registered the accounts before I can transfer my funds?
When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered?
When will the funds be available in the receiving account after I make an Immediate Funds Transfer to Other Banks' accounts?
Is there a maximum limit on the amount of funds I can transfer?

Payments
What are utility payments?
What are the advantages of paying bills online?
Who can use this bill payment service?
Who can I pay to?
How do I know my bill reference number?
How do I add new Utility organizations that I wish to pay?
How long will it take for the payment to be received by the Utility organization?
What happens if there is insufficient fund in my account?
When should I Set-up Standing Order?
Can I delete my Set-up Standing Order Instructions?

Credit Card services
What are the card services available online?
How do I view my credit card statement?
How do I pay my credit card online?
When will my credit account be updated?
Can I increase my credit limit online?

System Requirements
What hardware and software do I need for using this service?
How do I know the version of browser that I'm using?
Can I use other operating systems?
What display setting should I use for this service?
I'm a Macintosh user, will I be able to access this service?

Trouble Shooting
What can I do if my Internet Explorer frequently hangs?
What should I do if I am not able to perform any financial transaction?
This program has performed an illegal operation...
What should I do if I do not get a response after clicking on a hyperlink or icon ?
Who can I call if I have any problem or enquiry in using this service?
I get an error message mentioning "JavaScript not enabled". What does it mean?
How to clear cache?
What do I do if I get a message saying applet not initialized?



About the Service

What is iBanking ?
iBanking is a simple, hassle-free and secure internet banking service available to all Standard Chartered Bank customers in the United Arab Emirates.
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Why should I choose iBanking?
  • It's so easy to apply. And, it's FREE!
  • It's your own bank. You have instant access to up-to-date information on your accounts.
  • It's safe & easy. Using your internet banking ID (ID) and internet banking Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance.
  • It's fast. It takes only a few minutes to get updated account information and complete a banking transaction - giving you more time to do other things.
  • It's convenient. You can perform on-line banking right from the comfort of your home or office.
  • It's 24 hours. With this service, you can access your Standard Chartered accounts day or night - there is no need to wait for your monthly statement of account.
  • It's worldwide access. As long as you can access the Internet, you can access your Standard Chartered accounts, anywhere in the world.
  • No special software required. You don't need to purchase any special software. As long as you have a personal computer (PC) with the minimum configuration, you are ready to start. Please check the minimum browser requirement.
  • Wide range of service. Our wide range of on-line banking services will help you to better manage your finance. Moreover, we will progressively add more new services for your convenience.

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Do I have to pay for using this service / Is there an extra charge for this service?
There is no extra charge for using this service. However, normal product fees and charges continue to apply.
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Is this service available 24-hours?
Yes. This service is available 24 hours a day, 7 days a week.
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Can I access the service from overseas?
Yes. As long as you are able to access the Internet with the recommended internet browser , you will be able to access the service.
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Security

How secure is this service / How safe is my personal information going through the service / What security measures are being used by the service?
This service employs the 128-bit Secure Socket Layer (SSL), which is one of the strongest encryption technology most commonly used by large-scale online merchants, banks, and brokerages worldwide. All online sessions between you and the bank are protected by up to 128-bit encryption, which best protects your information against disclosure to third parties.
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What is encryption and how is it used to protect my information?
Encryption is a method of scrambling your information to protect its transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet.
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How do I activate Secure Socket Layer (SSL) Version 3.0?
If you are using Netscape Communicator 4.7x,
  1. Click on [Communicator]
  2. Select [Tools] follow by [Security Info]
  3. Click on [Navigator]
  4. Check [Enable SSL (Secure Sockets Layer) v3]
  5. Click on [OK]

If you are using Internet Explorer 5.x,
  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [Advanced] Tab
  4. Scroll down to [Security]
  5. Check [Use SSL 3.0]
  6. Click on [OK]

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What are cookies and how are they used for this service?
A cookie is information that a web site puts on your hard disk that it can remember something about you at a later time. This mechanism allows the server to store its own information about a user on the user's own computer. We do not use cookies for this service.
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What precautions should I take for this online service?
Besides maintaining the confidentiality of your internet banking ID and internet banking password, you should take the following precautions:
  • DO NOT reveal your ID and password to anyone, write down or use it where someone else can see.
  • Change your password IMMEDIATELY, using the 'Change of Password' service, if you suspect it has been revealed.
  • DO NOT use easily recognised numbers such as your telephone number etc. as your password.
  • REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
  • Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
  • Always use the latest recommended internet browser so that you are using the most updated security features available.
  • Call our phone banking immediately if you notice any unusual transactions on your account.

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What should I do if I suspect there are unauthorized transactions on my account?
If you suspect there are unauthorized transactions on your account, please report to our phone banking. Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.

If you suspect they are due to lost/stolen password, please call our phone banking to terminate the password immediately.
You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.
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What precautions should I take when using shared/public PCs for this service?
We strongly recommend you not to conduct your Internet banking transactions on such PCs unless you are sure that it is safe to do so.
Please clear browser cache after each session so that your account information is removed from such PCs.
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How do I safeguard and protect my password?
  • Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc.
  • Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password.
  • Your password must be kept confidential at all times and not be divulged to anyone. Do not reveal your password to anyone.
  • Your password must be memorised and not be recorded anywhere. Do not write down your password or use it where someone can see.
  • Change your password immediately if you suspect it has been revealed.
  • Change your password regularly. You can change your password anytime under 'Personal Update - Change of Password'.

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Application for the service

Who can apply for this service?
To use this service, you must have at least a transactional, investment, credit card or loan account with the Standard Chartered Bank, United Arab Emirates. Click '
New user register ' to apply for the iBanking service.
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How do I apply for this service?
Click on the '
New user register ' application form. Complete this application form, create your own iBanking ID and click submit. Print the confirmation page, sign it and mail it to Standard Chartered Bank, Centralized Operations, P.O. Box 999, Dubai, United Arab Emirates. Alternatively, after submitting your online request, visit the Bank quoting the reference number generated during the online request. The registration for iBanking will be completed at the branch. You will then receive your password by post - enabling you to start using the iBanking service.
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Log-in

What is my ID and password for log-in?
They are unique secret words/characters to each user to ensure confidentiality. You need both of them to log-in.

Can I use my ATM PIN to log in? Or use my Phone Banking PIN.
No, your internet banking ID and password are unique to this service.
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What happens when my ID is invalid / What should I do if I have forgotten my ID/password?
Please call phone banking.
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Can I change my password?
Yes, you may change your password, using the 'Change of Password' service, anytime to ensure security.
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What should I do if I suspect that my password has been stolen or exposed to others?
If you suspect that your password has been stolen or exposed to others, please change your password immediately. Choose 'Personal Update' and change your password online.
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Account information

Can I see a summary of my accounts?
Yes. You can see a summary of your account profile at the Personal Homepage once you have logged-in to iBanking.

Can I view the transactions belonging to all my accounts?
Yes, you can view the transactions belonging to all your accounts under the Account Services Account information section.
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How far back can I view my transaction history?
You can view your transactional history up to one year for your accounts and the last
two statements for your credit card account. Your statements are segmented as ...

Can I download and save my account information and latest transactions?
Yes. You can select your latest transaction or historical transactions for a period up to one year from the current date and click on the download button to save the information for your tracking.
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What is the use of the Mail Box in the Personal Homepage?
The Mail Box is a feature in our iBanking that allows you to view any messages that the Bank has sent to you.
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Can I use the Mail Box to send email to my friend?
No. The Mail Box is only for communication between you and Standard Chartered Bank. For security reasons, we do not accept any instruction relating to financial transactions through the Mail Box.
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Can I delete messages from the Mail Box?
Yes. You can delete the messages from the Mail Box. The deleted messages will be put into the Trash Box where our system will automatically clear the Trash Box on a regular basis.
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How long do messages remain in the Mail Box?
All read messages will be deleted automatically on weekly intervals.
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Funds Transfer

What kind of funds transfer can I do in this service?
You can transfer funds between your own Standard Chartered accounts, to another pre-registered 3rd party Standard Chartered accounts and to other pre-registered 3rd party Bank accounts.
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Do I need to pre-register my accounts before I can use the funds transfer facility?
Yes, you will need to pre-register the 3rd party accounts before you can make a 3rd party or an interbank funds transfer.
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How do I pre-register my 3rd party Standard Chartered accounts and other bank's accounts?
You will have to contact the Bank to register any 3rd Party accounts for funds transfer.
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How long do I need to I have to wait after I have pre-registered the accounts before I can transfer my funds?
Once the account/s has been successfully registered, you may proceed to transfer funds within the next 3-4 working days.
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When will the funds be available in the receiving account after I do an Immediate Fund Transfer to accounts within Standard Chartered Bank, UAE?
Fund transfers to other Standard Chartered Bank accounts within the UAE will take effect right after the transaction.
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When will the funds be available in the receiving account after I make an Immediate Funds Transfer to Other Banks' accounts?
When you confirm your instruction on a business day, the funds will be available to the beneficiary 2 to 3 business days later, subject to the beneficiary bank. However the amount will be debited from your SCB account on the same day for immediate transfer. It is advisable that you make allowance and pay 1 business day before the due date to cater for any unforeseen delays.
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Is there a maximum limit on the amount of funds I can transfer?
You can transfer up to AED 100,000 (one hundred thousand only).
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Payments

What are utility payments?
Utility payment is a free service that allows you to make payment to any our participating billing organizations.
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What are the advantages of paying bills online? Paying bills online saves you the hassle of writing cheques and queuing at the branch.
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Who can use this utility payment service?
As long as you have a savings or current account (for debiting of payment) and the bill reference number, you can use this service to pay your bills.
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Who can I pay to?
You can pay bills to any of our participating billing organizations. To find out more, please call phone banking.
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How do I know my bill reference number?
Your bill reference number is provided by the billing organization, and is usually the account/card number printed on your payment/invoice slip. If you are unsure, please kindly check with your respective billing organization.
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How do I add a new Utility organization that I wish to pay?
You will need to do an online request to add the Utility organizations that you wish to make payments to. Simply click on 'Maintain Utility payments' under payment services.
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How long will it take for the payment to be received by the Utility organization?
You will need to do an online request to add the Utility organizations that you wish to make payments to. Simply click on 'Maintain Utility payments' under payment services.
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What happens if there is insufficient fund in my account?
You need to ensure that sufficient funds are available before the due date in your account. Should there be insufficient funds in your account, your payment instruction will be rejected.
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When should I Set-up Standing Order Transfer instructions?
You need to Set-up your Standing Order Transfer instructions at least 2 business days before the required due date.
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Can I delete my Set-up Standing Order Instructions?
Yes. You can delete any of your Set-up Standing Order instructions one business day before the effective due date. Please contact the Bank to effect this request off-line.
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Credit Card services

What are the card services available online?
  • Cards Balance enquiry
  • Card Payment
  • Card Statement
  • Credit Limit Increase

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How do I view my credit card statement?
You can view your current Standard Chartered Credit Card statement online and two previous card statements anytime, anywhere. All you need to do is to click on Card Information under Card Services and select the statement that you wish to see.

Your statements are segmented as:
  • Current transactions: Here you will view all your transactions recorded after your last month's statement from the Bank.
  • Last statement: This will be your last month's statement.
  • Prior statement: This will be your statement 'prior' to the last month's statement.

How do I pay my credit card online?
You can make payment to your Standard Chartered Credit Card bills via immediate or Set-up Standing order payment mode. Simply click on Card Payment under Card Services and select the card you wish to pay, your debiting account and payment amount.
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When will my credit account be updated?
Your credit card account will be updated in the next two working days.
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Can I increase my credit limit online?
You can do so by clicking on the "Credit limit Increase" under Card Services and submit your application online to us.
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System Requirements

What hardware and software do I need for using this service?
Minimum Hardware Requirement
  • PC with Pentium 166MHz processor or higher
  • 32 MB RAM or higher
  • SVGA or higher resolution monitor, 256 colors minimum, 800 x 600 screen resolution
  • Modem of 56kbps or higher

Minimum Software Requirement
  • Microsoft Windows 95/98/NT/2000 operating system
  • Microsoft Internet Explorer Version 4.01 with Service Pack 2 or above*
  • Netscape Communicator Version 4.6 or above* (Note:Currently Netscape 6.x and 7.x is not supported)
  • Both "Java" and "Java Script" have to be enabled
  • Please ensure the Microsoft Virtual Machine is the default for your browser.

* To make use of the 128-bit SSL encryption and enjoy the highest level of security, we strongly recommend that you upgrade your browser to Internet Explorer version 5.01 and above or Netscape Communicator 4.7 and above (Note: Currently Netscape 6.x and 7.x is not supported).
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How do I know the version of the browser that I'm using?
If you are using Netscape Communicator,
  1. Click on [Help]
  2. Click on [About Communicator...]
If you are using Internet Explorer,
  1. Click on [Help]
  2. Click on [About Internet Explorer]
  3. Click on [Ok]

Can I use other operating systems?
We do not recommend the use of any operating system other than those mentioned in Software Requirement.
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What display setting should I use for this service?
Our web site is optimised for view with screen resolution of 1024 x 768.
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I'm a Macintosh user, will I be able to access this service?
We regret to inform you that Macintosh is not supported by this service currently.
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Trouble shooting

What can I do if my Internet Explorer frequently hangs?
You can try upgrading your PC's Java Virtual Machine.
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What should I do if I am not able to perform any financial transaction?
Ensure that you are using one of the recommended browsers.
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"This program has performed an illegal operation..."
This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. You have to restart your browser usually. Sometimes you may need to restart your PC. If the problem persists, please consult your PC vendor.
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What should I do if I do not get a response after clicking on a hyperlink or icon?
You can try upgrading your PC's Java Virtual Machine.
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Sometimes, the Internet becomes unavoidably slow to respond. If there is a delay in response from when you have clicked something, please wait. Avoid clicking repeatedly on a particular link. DO NOT CLICK "REFRESH" OR "RELOAD" BUTTON AS THIS WILL TERMINATE YOUR ONLINE SESSION AND YOU WILL HAVE TO WAIT FOR 15 MINUTES BEFORE YOU CAN LOG IN AGAIN.
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Who can I call if I have any problem or enquiry in using this service?
Please call our phone banking. Kindly get note of the error code or message if any, to the customer service officer for investigation
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I get an error message mentioning "JavaScript not enabled". What does it mean?
Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers.

If you are using Netscape Communicator 4.7x,
  1. Click on [Edit]
  2. Select [Preferences]
  3. Choose [Advanced] under [Category]
  4. Check [Enable Java] and [Enable JavaScript]
  5. Click on [OK] & restart the browser
If you are using Internet Explorer 5.x,
  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [Advanced] Tab
  4. Scroll down to [Microsoft VM]
  5. Check [JIT compiler for virtual machine enabled]
  6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.
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How to clear cache?
Due to the requirements of the service, "Java" and "JavaScript" must be enabled in your browsers.

If you are using Netscape Communicator 4.7x,
  1. Click on [Edit]
  2. Select [Preferences]
  3. Choose [Advanced]
  4. Select [Cache]
  5. Click on [Clear Memory Cache] and [Clear Disk Cache]
  6. Click on [OK] & restart the browser
If you are using Internet Explorer 5.x,
  1. Click on [Tools]
  2. Select [Internet Options]
  3. Select [General] Tab
  4. Click on [Delete Files] under [Temporary Internet Files] section
  5. Check [Delete all off-line content]
  6. Click on [OK] & restart the browser
Please refer to [HELP] contents if you're using browser of other versions.

What do I do if I get a message saying applet not initialized?
This might occur if you have set a Java " plug-in to be used as a default Java runtime for your web browser.
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